Support & Training

How do I get help?

Start with the Help Center for self-serve answers, or use the in-app chat widget for anything specific to your account. For anything that needs a person, support@wearaware.co.

What is your support response time?

Typically within 2 to 3 business days.

Can I get 1:1 training?

Onboarding is delivered through a group training webinar. If you need something more tailored, you can ask for a 1:1 session.

Are there training materials in Chinese or Bengali?

Training is currently available in Chinese. Everything else is held in English, but you can ask for support and it can be arranged in Bengali or Hindi as well. On the Help Center, guides and videos are sometimes available in English, Chinese, Bengali, and Hindi too.

Can I speak to someone on the phone?

Not by phone, but for specific cases, like 1:1 training, we can set up a video call instead.

Do you offer on-site training?

Standard onboarding is virtual, a group training webinar with a live demo account.

How do I give feedback?

Through Featurebase. The Help Center and training materials are built from exactly this kind of feedback.

Will training and onboarding be provided for our team and suppliers?

Yes. Every new producer goes through a group onboarding training session, screen-share with a live demo account, covering how to set up connections, create a token, and update a token.

What kind of support does AWARE™ provide after implementation?

Support doesn't stop at go-live. We keep an eye on platform activity after onboarding, so if a producer goes quiet or is close to using up their free token allocation, we follow up rather than waiting for you to notice.