Onboarding Journey for Partners

Note: Not sure whether you're a Partner or a Member? You can check this on the Membership page in your AWARE™ account and on your contract.

As an AWARE™ Partner, you get a dedicated onboarding track built around your supply chain. Instead of our weekly group webinars, you'll work directly with your appointed AWARE™ Customer Success Manager and your local representative in a series of one-on-one sessions, from your first kick-off all the way to your first live Digital Product Passport (DPP).

Below is a high level look at your first 30 days with AWARE™ and what happens after. For step by step platform instructions click here.

Signed with AWARE™ as a Member? Your onboarding follows our standard journey. Click here.

Phase 1: Kick-off Session (within the first weeks after signing)

Once your contract is signed, we'll schedule a 60-minute kick-off with you, your Customer Success Manager, your Sales Contact and your local representative. In this session we will:

• Set your accounts live, if this hasn't happened yet (tip: try to do this before the session)

• Activate your referral codes, if these are part of your contract

• Confirm your Tier 1 suppliers (the suppliers you send your POs to), and plan how to map the rest of your supply chain with your local representative

• Set the ETD (estimated time of delivery) of your first shipment

• Set your goals for your first 6 months with AWARE™. These can be technical, sustainability-driven, about automating your supply chain, or even about convincing a customer to buy. Whatever your goal, we'll work towards it together.

To get the most out of this session, have the following on hand:

• Your supplier list, covering every tier of your supply chain you know of

• Estimated volumes for your first orders

• Your first ETD, or your best estimate

• Your open questions for us

Note: the kick-off focuses on training and traceability. For questions about your contract, please reach out to your AWARE™ Sales Contact.

Phase 2: Week 2 Follow-up (after onboarding call) (30 min)

Most partners know their Tier 1 suppliers, but not always the tiers beyond that. That's normal: often we need to ask your Tier 1 supplier who their suppliers are, then ask Tier 2 about Tier 3, and so on. Your local representative helps you work through this step by step.

Two weeks after your kick-off, we check in to review your supplier list, solve any blockers, and confirm the plan for the rest of your first 30 days. By the end of this session, your supply chain should be mapped as far as possible and your first ETD confirmed.

Phase 3: Onboarding Your Supply Chain (by day 30, or before your first ETD)

Next, all your upstream suppliers join AWARE™. For each supplier, this means:

• Their KYB (Know Your Business) is approved and their Membership is paid

• A line item is created in their account

• The PO (purchase order) you sent them is linked

We keep a close eye on progress against your ETD. If a supplier gets stuck, we'll reach out to you right away so we can solve it together.

Phase 4: Token Chain Review and Promotional Materials

Once all your suppliers are registered, your Customer Success Manager walks through your token chain with you live. Together we check that every tier is connected and catch any gaps before your DPP is generated and goes live.

This is also the moment to think about how your DPP will reach the end customer. For example: have you agreed with your supplier who prints the QR codes? Do you need help designing hang-tags, or writing copy and promotional materials? Let us know and we'll help you get it right.

Phase 5: First DPP Live and Review

Once your first DPP is live, we look back together at any roadblocks we ran into. Some of these are unavoidable the first time around, so we make sure every PO after this one runs smoother.

Phase 6: Recurring Check-ins

Your Journey doesn't stop after your first DPP. We continue with regular check-ins to keep your supply chain running smoothly and to plan ahead for new orders or new supply chains.

Adding a new supply chain or partner contact? Email us their contact details and introduce us to them over email. We'll take it from there and run through the relevant onboarding steps with them.

If new questions come up along the way, your Customer Success Manager and the AWARE™ HUB are always just a message away.